Refund policy
1. Who handles refunds
MuvingIA payments are processed by Paddle.com, our online reseller and Merchant of Record. Refunds are handled through Paddle and returned to the original payment method.
2. Family passes
If you bought a Moving Pass or an International Pass and are not satisfied, you can request a full refund within 14 days of purchase.
3. Company plans
You can request a refund of the first payment of your monthly plan within 14 days. After that you can cancel at any time: the plan stays active until the end of the paid period and you will not be charged again.
3a. MuvingIA Cloud
You can request a full refund of your annual subscription or your first month within 14 days of being charged, including annual renewals. After that you can cancel and the service stays active until the end of the paid period.
4. Credits and promotions
Invite & Move credits and passes received free through promotions are not refundable in cash. If a purchase that generated credits is refunded, those credits are canceled.
5. How to request it
Write to support@muvingia.com with your account email and the purchase date, or reply to the Paddle receipt you got by email. We will confirm your request within 5 business days.
6. Your rights
This policy does not limit any rights you have under the consumer protection laws of your country.